Frequently Asked Questions (FAQs)

  • Are classroom courses required to be assigned in my STA in order to register?

    Answer:

    ESH classroom courses are required to be assigned in the STA before you can register to take them. Non-ESH courses will be routed to your supervisor for permission to take them when you register.

    Web based courses are not required to be assigned in the STA in order to take them via the Web Training Portal.

  • Are there any computers available at SLAC to complete WBT?

    Answer:

    Yes, there are a number of systems available for anyone who needs to complete training in the Security Office at the Vistor, User, Employee Center (VUE), Building 53 . Click here for a map.

  • Can I stop a WBT course and resume it at a later time?

    Answer:

    Yes, most of our courses will automatically bookmark your progress. The next time you launch the course, you will be given the option of resuming the course where you left off.

    Be sure to close the course and log off if you are planing to take a break from the training. Failure to do so will result in loss of progress.

  • Do I need to register for Web Based training?

    Answer:

    No, it is not necessary to register for a web based training course. You just need to log into the Web Training Portal and all courses in the catalog there are available to take.

     

  • Does a web course need to be in my STA in order for me to take it?

    Answer:

    No, web training is not required to be assigned in the STA in order to take it via the Web Training Portal.

  • How do I cancel a class registration?

    Answer:

    To cancel a session that you previously enrolled in, simply open the Training Registration Tool, click My Info, then click Cancel next to the course you'd like to cancel.

  • How do I know when my courses are coming due?

    Answer:

    You can see your training due dates in your STA or view the Training Due Dates report report to generate a complete list of upcoming training you are required to take.

  • How do I print a certificate of completion?

    Question details:

    Answer:

    Most SLAC web-based courses will give you the option of printing a certificate directly from within a course upon completion.

    In the event that a course does not give you the option to print a certificate, or if you would like to print a certificate for a course that had been previously completed, follow these steps:

    1. Login to the Web Training Portal.
    2. Click on My Progress under Quick Links on the left of the page.
    3. Find the course you need a certificate for in the list of your courses. Verify it has a completed on date displayed.
    4. Click on the arrow icon in the Actions column to the right of that course.
    5. Select View Certificate to view and print your certificate of completion.
  • How do I register for a SLAC Training class?

    Answer:

    To register for a live SLAC Training class session, please use the SLAC Training Registration System.

  • How long will it take for course credit to show up in my STA?

    Question details:

    How long will it take for course credit to show up in my STA?

    Answer:

    Web-based training courses may take up to 2 hours to be reflected in your STA from the time of completion. Classroom training sessions are generally recorded within two business days from when we receive the course roster. If you are concerned that you did not receive credit for training, please contact slac-training@slac.stanford.edu.

  • I am a supervisor, why doesn't my name appear in the supervisor's list on any of the report query pages?

    Answer:

    The training reports depend on personnel data from the SLAC Institutional Database (SID) to identify supervisors. All Supervisors having at least one direct report should show up in the supervisor list on the training reports. If you fall into this category but still can't find your name on this list, you may need to email records@slac.stanford.edu to verify that all your direct reports are properly identified as reporting to you.

  • I am getting overdue notices for an employee who no longer reports to me, or has left SLAC, how do I deactivate them?

    Answer:

    The SLAC Training database receives personnel data from the SLAC Institutional Database (SID). Changes to SID are made by notifying records@slac.stanford.edu. The change, once entered, will be automatically reflected in the SLAC training reports.

  • I have a contractor/vendor who needs to take training, do they require a SLAC ID number?

    Answer:

    A SLAC ID is required to take training, please refer this page for more information about adding a vendor or contractor to the SLAC Institutional Database.

  • I have a subcontractor coming to work on a project, what do they need to do to get a badge?

    Answer:

    SLAC subcontractors require either Course 219 - Environmental Health & Safety Orientation or, if they are working on a construction project, Course 375 - Construction Safety Orientation. They will require a badge to gain access to their work area. The process for training and badging subcontractors is described here.

  • What do I do if I did not receive credit for a course I completed?

    Answer:

    If you feel that you did not receive credit for a course, please submit a Training Support Form accessed from the menu above on this site.

  • What does "Restricted Thru" mean?

    Answer:

    The Restricted Thru date is a 90 day grace period for newly assigned training in the STA. The date listed is the day the training will become overdue if not completed. Work associated with the training may be considered "Restricted" if training is required before work authorization is given.

    For more information on training term definitions, please see the Training Definitions page.

  • What happens if I cannot register for a class session because it is full?

    Answer:

    If a session is alreay full in the Training Registration Tool, or no sessions are scheduled in the future, you will be given the option of signing up for the course waitlist. You will be notified by email the next time a session is scheduled.

  • What is the password to login to WBT?

    Answer:

    Use the Training Portal Password Request form in the Support menu above to request the web-based training login password.

  • When will class "X" be offered again?

    Answer:

    You can see when upcoming course sessions are scheduled by viewing a course's catalog page, or searching for the course in the Training Registration Tool.

    If a course session is not offered, add your name to the course waitlist. Sessions will be scheduled to fit the need.

  • Who do I contact if I am having trouble logging in or taking WBT?

    Answer:

    If you are having any issue with a WBT, use the Support menu above and submit a Web Training Issue. We will respond to your issue quickly.

  • Who is responsible for completing my STA?

    Answer:

    A supervisor is responsible for completing the STAs of their direct reports. Though the supervisor has responsibility to insure STA completion for their employees, each department may appoint a different individual (such as a department admin) for the actual STA data entry. Your supervisor should know who is doing that data entry for your group.

  • Why can't I find a particular course in the web training portal catalog?

    Answer:

    If you are not able to see a particular web based course in the SkillPort list of courses, you may be entered in the wrong worker category. Use the Support menu above and submit a Web Training Issue support request. We will look into your issue and respond as soon as possible.

  • Why isn't my medical exam showing up in my training record?

    Answer:

    To view your medical history, please use the Training History Report. Be sure to select the "Medical Entries Only" radio button in the Status box.

    The Occupational Health Center is responsible for all medical exam data. If you do not see your medical data posted in your training history within 48 hours of completing your medical exam, please contact the Occupational Health Center directly at Ext. 2281.